Chengdu ShineRing Technology Co., Ltd. Quality Control

1. Unable to power on/startup failure
   • Check battery charge: Replace with a fully charged battery and retest to rule out battery depletion issues;
   • Check the power interface: Inspect whether the connection between the battery and the device body is loose or oxidized. Clean the interface and reinsert it;
   • Check the power switch: Ensure the switch is not damaged, and test for any noticeable resistance when pressing. If necessary, press lightly multiple times for testing;
   • Emergency Reset: Press and hold the reset button on the device for 3-5 seconds (refer to the product manual for the exact location), then attempt to power it on after the reboot;
   • If the above operations are ineffective, it is determined as a hardware failure, and after-sales service should be contacted for repair.
2. Action lag/offset/inaccuracy
   • Clean joint components: Check for any foreign objects stuck or dust accumulation at the mechanical dog's joints. Wipe them clean with a dry soft cloth and retry;
   • Calibrate motion parameters: Perform motion calibration again via the product's companion app or computer software (refer to the "Motion Calibration" section in the manual for specific steps);
   • Check the firmware version: Verify that the mechanical dog's firmware is the latest version. If not, upgrade to the latest firmware and then conduct tests;
   • Inspect joint wear: If there is abnormal noise during joint rotation, it may indicate internal component wear, requiring an application for joint module replacement.
3. Connection Failure (Bluetooth/Wi-Fi/APP connection failure)
   • Basic troubleshooting: Restart the robotic dog and connected devices (mobile phone/computer), and turn off other devices that may interfere with Bluetooth/Wi-Fi;
   • Distance Test: Ensure the distance between the connected device and the robotic dog is within the effective range (Bluetooth ≤10 meters, Wi-Fi ≤50 meters, unobstructed);
   • Re-pairing: Remove the paired mechanical dog information from the connected devices, then search and pair again;
   • Network Check: When connected to Wi-Fi, ensure the network is stable and the robotic dog has correctly entered the Wi-Fi password (note the case sensitivity);
   • APP Update: Check if the companion APP is the latest version and retry after updating.
4. Significant drop in battery life
   • Environmental Inspection: Ensure the operating temperature is within the product's specified range (typically -10°C to 40°C), as low temperatures can significantly affect battery life;
   • Charging Inspection: Use the original factory charger to charge the device, ensuring it is fully charged before use to avoid frequent operation with insufficient battery;
   • Battery Calibration: Perform battery calibration via the APP (supported by certain models). If no improvement is observed after calibration, it may indicate battery aging, and the original factory battery should be replaced.

After sales hotline: 18008098521, working days 9:00-18:00 (excluding statutory holidays), professional engineers provide one-on-one technical answers;